Frequently Asked Questions
GENERAL
Do you have an office address?
Yes we do. Our corporate office is located in Lahore. However, since we are an online store, we have physical showroom. Once we receive your order, we will deliver it to your doorstep.
Can I pick up my item instead of having it delivered?
Yes, You can pick it 24/7. At our office address.
When will I get my product after I place an order (delivery period)?
We understand the excitement you experience when shopping online. That’s why we’re equally excited to deliver the product without a scratch and as quickly as possible. While we try to get your product into your hands as fast as possible, all online orders usually take 24-72 hours to be there. In extremely rare cases, it may take up to 5-7 working days. Like you, our valued staff likes to enjoy life as well. As such, the only times Mart Flare can’t deliver are Sundays and Public Holidays.
In Lahore you can get same day delivery.
How can I change my order?
You can change your order within 2 hours.
How can I cancel my order?
To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
How I contact to your representative?
You can contact to our representative by mailing us at contact@martflare.com Our representative would love to answer your query
REFUND
How long have I got to send an item back and get a refund?
Check our Return Policy.
Order & Return
How do I know that Martflare.com has received my order?
Our ordering system will automatically send you an email confirming that your order was successfully submitted. Please make certain that the email address you provide is correct. Generated e-mail will contain all the details related to your order and shipping order number for your records.
How do I track my order?
We will send you an email when your order is shipped. You can also send an email to contact@martflare.com to enable us provide you with adequate updates on the status of your order. If you are located outside our COD regions, we will send a tracking code to enable you confirm the status of your order from our logistics partners: www.blue-ex.com. You can also check your order current status at Track Your Order.
Which locations do you accept Cash on Delivery?
We accept Cash on Delivery in all cities across Pakistan. If you prefer to pay in cash, please make sure you have the exact amount as our delivery riders do not carry petty cash.
My items haven’t arrived yet. What can I do?
If you haven’t received your items after the 5th day, kindly send an email to contact@martflare.com (quoting your order number). If you are located outside our COD regions, we urge you to track the progress of your order using your tracking number on: www.blue-ex.com.
Can my parcel be delivered to an office address?
Yes. Your parcel can be delivered to any address convenient for you. To make this possible, you must enter your preferred address as your ‘shipping address’ before you checkout.
What if I am not home at the time of delivery?
Our dispatch personnel would call you before making the delivery. If you are unavailable to receive your item, a re-delivery will be scheduled within 24 hours. Please note that your order will be cancelled after 2 re-delivery attempts.
What if I cannot find my particular product on Martflare.com?
If we do not currently have your particular item, please inform us as we are always looking to broaden our product selection and keep our customers satisfied. However, we have a variety of other products that are similar to what you want.
How can I find out more information about a product?
If you can’t find the information you need about a product, please don’t hesitate to contact us contact@martflare.com and we’ll try our best to help you. Don’t forget to write the “Order notes (optional)” tabs on the checkout page.
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